D365 Support Consultant

HSO; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to join their dynamic team. In this hybrid role, you will provide essential 2nd Level Support for D365 Finance & Operations, ensuring customer satisfaction through effective ticket management and prompt issue resolution. Your expertise in Microsoft Dynamics will allow you to build strong relationships with key accounts while contributing to a collaborative work environment. Join a company that values its employees and fosters a culture of inclusivity and growth, where your contributions will directly impact customer success and satisfaction.

Benefits

Paid Holidays

Pension

Healthcare

Dental

Life Insurance

Tonic Wellbeing

Flexible working

Qualifications

• Minimum of two years experience with Dynamics AX or D365 F&O.
• Logical mindset with strong troubleshooting skills.

Responsibilities

• Manage support tickets with minimal disruption to clients.
• Build relationships and become a trusted advisor to customers.
• Document and participate in internal training programs.

Skills

Dynamics AX

D365 Finance & Operations

Troubleshooting

Communication Skills

Customer Interaction

Education

ITIL Certification

Tools

SQL Server

SSRS

Azure

Logic Apps

BI Services

Job description

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About HSO

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We've won several prestigious awards over the last few years including being voted in the UK's top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

PURPOSE OF THE ROLE

You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements.

REPORTING LINE

As part of the Support Team, you will report to a Support Team Lead.

JOB FUNCTION

• Ensure all support tickets are effectively managed with minimum disruption to the client
• Support issues are responded to and resolved/plan established within agreed timescales.
• Provide regular feedback to customers regarding the progress of support ticket status
• Test own allocated developments/fixes before delivering to customers
• Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts'
• Build great relationships and become a Trusted Advisor to your owned customers
• Work as part of a the wider Managed Services team
• Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines
• Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs

Requirements
Essential

• Minimum of two years Dynamics AX or D365 Finance & Operations Experience
• Must have a logical mind set and the ability to trouble shoot complex issues

Desirable

• One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage
• Manufacturing/Production knowledge
• Retail/Commerce
• Finance /Projects
• Supply Chain Management
• Service Management
• Asset Management
• Professional Services
• Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services
• ITIL Certification

PERSONAL QUALITIES

• Excellent communication and customer interaction skills
• Ability to work under pressure and meet agreed targets
• Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements
• Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects
• Self-motivated individual

LOCATION
Our offices are based in Sale (Manchester), Reading or Glasgow.
This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office.

HOURS
Normal office hours are 0900 to 1800. (With one hour for lunch)
There may also be occasions when you will be required to work at other times:
You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.

Benefits
Salary:
We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate. Our commitment to providing a fair and equitable salary ensures we attract and retain top talent in our industry. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual's qualifications and experience.

In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.

Benefits:
Paid Holidays
Pension
Healthcare
Dental
Life Insurance
Tonic Wellbeing
HSO Perkz
Flexible working when required and agreed