Community Administrative Support

The Methodist Church in Britain; Royal Borough of Greenwich; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

High Cost Area Supplement (HCAS)

Zusammenfassung

Whittington Health NHS Trust seeks a six-month administrative post to support the Central Booking Service within the Whittington Community Patients Access Service. The role focuses on referral management, appointment booking, patient registration, and processing outcomes.

There is line management of junior staff and potential shifts between 8am and 8pm, including bank holidays. Travel between Whittington sites and health centres in Haringey or Islington may be required.

Qualifikationen

• Experience in admin or office environments.
• NHS or public-sector exposure preferred.
• Proficiency with RiO or similar patient data systems.

Aufgaben

• Handle telephone inquiries from the public and referrers with courtesy.
• Book, reschedule, cancel and confirm patient appointments by phone.
• Register new patients on RiO and other systems; upload documents.
• Carry out initial triage and gather information from referrers and callers.
• Advise callers on community clinical services and eligibility criteria.
• Administer clinics, including interpreters and patient transport arrangements.
• Process appointment outcomes and discharge forms.
• Line manage junior staff and support senior team members.
• Cover colleagues' workloads and absences; work across sites as needed.

Kenntnisse

Customer service

Telephone handling

Time management

Organisation

Microsoft Office

Ausbildung

GCSE/O level or equivalent

Tools

RiO

Patient data systems

Microsoft Office

Jobbeschreibung

A six-month administrative post in the Central Booking Service, part of the Whittington Community Patients Access Service, supporting Whittington Adult Community Services. The work centres on referral management, appointment booking, registering new patients and processing appointment outcomes. The role includes line management of junior staff, possible shifts between 8am and 8pm on any day including bank holidays, and travel between Whittington sites and health centres in Haringey or Islington. Visa sponsorship is not available.

What the job involves

• Handle telephone enquiries from the public, referrers and agencies, managing expectations and giving courteous responses
• Manage patient appointments, including booking, rescheduling, cancelling and confirming attendances by phone
• Register new patients on RiO, Medway and other patient systems, and source and upload their documents
• Carry out initial triage of patients and gather key information from referrers and callers
• Advise callers on community clinical services, including eligibility criteria and service-specific details
• Administer clinics, including booking interpreters and patient transport and organising appointment letters
• Process appointment outcome and discharge forms
• Line manage junior staff
• Support band 4 Administrators with referral management, including timely saving of referrals from the Service Generic inbox
• Cover colleagues' workloads and absences
• Work shifts between 8am and 8pm, Monday to Sunday including bank holidays, when the team requires it
• Travel across Whittington Health sites and health centres in Haringey or Islington when required

What’s required

Qualifications

• GCSE/O level or equivalent, or A level equivalent experience

Experience

• Previous admin or office experience
• Previous NHS experience
• Previous experience of booking appointments
• Previous experience of changing appointments
• Previous experience dealing with the public, face to face and by telephone

Skills & knowledge

• Experience using RiO
• Experience using other patient data entry systems
• Knowledge of computerised software, including Microsoft packages
• Excellent written and spoken English, with clear and professional communication
• Good organisation, time management and prioritisation skills

Other

• Ability to work as part of a team
• Ability to act appropriately in stressful situations
• Willingness to undertake and use relevant training
• Personal responsibility
• Flexible approach to changing circumstances and departmental needs

What’s offered

• High Cost Area Supplement (HCAS) included in the pay