Cybersecurity Support Engineer — Learn & Grow
darktrace
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Benefits offered by this job
Job summary
Darktrace is seeking a Customer Support Engineer to ensure our customers receive exceptional technical support. You will develop an in-depth understanding of our products to provide effective solutions to customer queries, while collaborating with customers and our software development team.
No prior experience required; training provided. A strong mathematical or scientific background is essential, and you will work in the fast-paced cybersecurity industry with a proactive mindset.
Qualifications
- A proven ability to work with data and analytical tools
- Excellent verbal and written communication skills
- Understanding of networking and cyber security technologies (desirable but not essential)
- Experience with support and incident response procedures (advantageous)
- Tenacious, driven, and ambitious mindset.
Responsibilities
- Responding to support requests via the Darktrace Customer Portal,
- Explaining software features and helping customers maximize platform value,
- Ensuring customer deployments run smoothly and efficiently,
- Acting as a liaison between customers and the development team when issues arise,
- Supporting customer-facing teams with technical aspects of deployments,
- Participating in on-call weekend shifts to maintain 24/7 coverage.
Skills
Education
Job description
Darktrace is seeking a Customer Support Engineer to ensure our customers receive exceptional technical support. You will develop an in-depth understanding of our products to provide effective solutions to customer queries, while collaborating with customers and our software development team.
No prior experience required; training provided. A strong mathematical or scientific background is essential, and you will work in the fast-paced cybersecurity industry with a proactive mindset.
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