Cyber Infrastructure Engineer, Professional Services

Darktrace; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Darktrace is seeking a Cyber Infrastructure Engineer to join our post-sales Professional Services team. You will ensure Darktrace is deployed, integrated, and optimized to the highest standards for our clients, across network, cloud, OT and email environments.

You will lead deployment projects, manage customer support tickets, and act as a trusted advisor on security infrastructure design and planning, coordinating with sales, CS, and operations to ensure success.

Qualifications

• Technical background in network, cloud, OT or SOC engineering.
• Understanding of the OSI reference model and networking protocols.
• Experience deploying network/cloud architectures and configurations.
• Desirable certifications from AWS, Microsoft, Cisco, or Palo Alto Networks.

Responsibilities

• Deploy Darktrace sensors in customer environments across networks, cloud, OT and email.
• Lead deployment projects and meet Service Level Objectives (SLOs).
• Coordinate with sales, customer success and operations.
• Advise on security infrastructure design and planning.

Skills

Network fundamentals

Cloud infrastructure

Cyber security principles

Stakeholder collaboration

OSI model

Education

Networking degree

Tools

Darktrace sensors

Job description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. Our Values: Own It | Win as One | Raise Our Bar | Move First.

Learn Fast Job Description:

Following the rapidly continued growth of our customer base, Darktrace are looking to add to our post-sales team of Cyber Infrastructure Engineers. As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide our clients with industry-leading, AI-powered, cyber security protection. This crucial, fast paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning.

What will I be doing:

You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture. On the support side, you'll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment. In this position you'll be maintaining and enhancing communication between all go-to-market teams including sales, customer success, and operations.

What experience do I need:

We welcome applications from technical candidates with the strong ability to collaborate with internal and external stakeholders (including mentorship of other technical resources). On a technical level, you'll ideally have the following experience: A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role), Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model, Entry level understanding of network and cloud architecture design, configurations, principles, and best practices, Basic familiarity with OT network principles and practices based on the Purdue model, Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks. Fluency in additional European languages is desirable but not essential. Additionally, it would be helpful if you had experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) although this is not a requirement for the role.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to cybersecurity. Our passion, creativity and determination to succeed is helping us build something completely novel and extraordinary. Join us on our mission to keep our customers ahead of the changing cyber threat landscape every day.