Cybersecurity Adoption Lead

Darktrace; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

23 days holiday

Birthday day off

Private medical insurance

Life insurance (4x base salary)

Salary sacrifice pension

Enhanced family leave

Employee Assistance Program

Cycle to work

Job summary

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy in a high-impact role. You will partner with security and IT stakeholders to embed Darktrace’s platform into daily security operations, reduce risk, and drive measurable outcomes.

Work with Account Executives, Solutions Engineering, and Support to provide a clear health view, renewal readiness, and growth opportunities.

Qualifications

• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Able to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, and executives.
• Strong communication, presentation, and stakeholder management skills.
• Experience with security operations, SOC workflows, threat detection, or incident response is advantageous.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding priorities and success outcomes.
• Create practical technical success plans that help customers adopt the platform and realise measurable value.
• Identify high-value use cases to embed the platform into daily security operations.
• Use product usage and health indicators to spot adoption gaps and retention risks early.
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and operational gaps.
• Provide technical health insights for renewal readiness and account strategy.
• Surface opportunities for expansion in partnership with Account Executives.
• Champion the voice of technical users to ensure product feedback is captured.

Skills

Customer-facing

Cybersecurity basics

Adoption analytics

Stakeholder management

Cross-functional collaboration

Job description

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy in a high-impact role. You will partner with security and IT stakeholders to embed Darktrace’s platform into daily security operations, reduce risk, and drive measurable outcomes.

Work with Account Executives, Solutions Engineering, and Support to provide a clear health view, renewal readiness, and growth opportunities.