Cybersecurity Program Strategy Lead

Proofpoint; Reading; On-site; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Comprehensive benefits

Wellness days

Job summary

Proofpoint is seeking a Professional Services Manager to act as a technical and strategic adviser to assigned customers, ensuring high satisfaction and retention. You will lead customer meetings, develop 12-month roadmaps, and coordinate complex changes across services to advance the customer’s security program.

The role requires strong communication, cross-functional collaboration, and experience in security-focused environments.

Qualifications

• Three+ years in professional services, client services, sales engineering, senior technical support, IT operations, or similar technical role.
• Experience across multiple technology areas.
• Understanding of email, networking and data-communication technologies.
• Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Strong organization, scheduling and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives.
• Experience in 24/7 security operations environments.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies and deadlines.
• Provide technical guidance regarding Proofpoint products, features and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Skills

Relationship management

Technical advisory

Program management

Security domain knowledge

Customer-facing communication

Tools

Windows

Active Directory

Microsoft Exchange

Job description

Proofpoint is seeking a Professional Services Manager to act as a technical and strategic adviser to assigned customers, ensuring high satisfaction and retention. You will lead customer meetings, develop 12-month roadmaps, and coordinate complex changes across services to advance the customer’s security program.

The role requires strong communication, cross-functional collaboration, and experience in security-focused environments.