Program Strategy Manager II

Proofpoint; Greater London; On-site; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint is seeking a seasoned Professional Services Manager to advise assigned customers, maximise value from Proofpoint products and managed services, and drive customer satisfaction and program maturity.

You will lead executive-level customer meetings, develop 12-month roadmaps, coordinate complex production changes, and mentor teams to reduce risk and improve security posture.

Qualifications

• At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role.
• Experience working across multiple technology areas.
• Understanding of email, networking and data-communication technologies.
• Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
• Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.
• Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Skills

Professional services

Client services

Sales engineering

Senior technical support

IT operations

Email technologies

Networking

Windows

Active Directory

Microsoft Exchange

Job description

Reading, England

London, England

Full time

R14606

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Role purpose

The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.

Primary responsibilities

• Own and nurture relationships with assigned strategic customers.

• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.

• Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.

• Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.

• Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.

• Monitor customer cases for accuracy, progress and compliance with service-level objectives.

• Help customers mature their security posture and demonstrate measurable program value.

• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Required qualifications

• At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role. Experience working across multiple technology areas.

• Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.

• Strong written, verbal and customer-facing communication skills. Ability to manage multiple priorities independently.

• Strong organization, scheduling and time-management skills.

• Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.

• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

• Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail] .

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.