Program Strategy Manager II

Proofpoint; Reading; On-site; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Comprehensive benefits

Wellness days

Job summary

Proofpoint is seeking a Professional Services Manager to act as a technical and strategic adviser to assigned customers, ensuring high satisfaction and retention. You will lead customer meetings, develop 12-month roadmaps, and coordinate complex changes across services to advance the customer’s security program.

The role requires strong communication, cross-functional collaboration, and experience in security-focused environments.

Qualifications

• Three+ years in professional services, client services, sales engineering, senior technical support, IT operations, or similar technical role.
• Experience across multiple technology areas.
• Understanding of email, networking and data-communication technologies.
• Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Strong organization, scheduling and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives.
• Experience in 24/7 security operations environments.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies and deadlines.
• Provide technical guidance regarding Proofpoint products, features and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Skills

Relationship management

Technical advisory

Program management

Security domain knowledge

Customer-facing communication

Tools

Windows

Active Directory

Microsoft Exchange

Job description

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact

Role purpose

The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.

Primary responsibilities

Own and nurture relationships with assigned strategic customers.

Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.

Develop and maintain 12-month customer program roadmaps.

Identify short- and long-term security program goals.

Track roadmap deliverables, risks, dependencies and deadlines.

Provide technical guidance regarding Proofpoint products, features and functionality.

Coordinate complex production changes involving multiple services or technologies.

Manage customer escalations and advocate internally for resolution.

Monitor customer cases for accuracy, progress and compliance with service-level objectives.

Help customers mature their security posture and demonstrate measurable program value.

Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Required qualifications

At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role.

Experience working across multiple technology areas.

Understanding of email, networking and data-communication technologies.

Working knowledge of Windows, Active Directory and Microsoft Exchange.

Strong written, verbal and customer-facing communication skills.

Ability to manage multiple priorities independently.

Strong organization, scheduling and time-management skills.

Ability to resolve conflict and approach problems from multiple perspectives.

Experience working in or supporting a 24/7 security operations environment.

Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Preferred experience

Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.