Cybersecurity Customer Value Strategist

Mimecast Services Ltd; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Mimecast is seeking a Customer Value Manager in the UK to act as a trusted technical advisor for a portfolio of mid-market customers. You will drive adoption, map usage to outcomes, and protect renewals while collaborating with an Account Manager and Renewals Manager.

You’ll own adoption metrics, communicate value at executive level, and deliver business reviews that translate platform capabilities into measurable security outcomes for customers.

Qualifications

• Trusted technical advisor for a portfolio of mid-market accounts.
• Own adoption metrics and value health across a customer pod.
• Deliver executive-level business reviews and renewal readiness.

Responsibilities

• Drive adoption and utilization across Mimecast’s product portfolio.
• Quantify and communicate proof of value to executives.
• Build strong customer relationships and mitigate churn risks.
• Coordinate with Account Manager for executive engagements.

Skills

Account management

Customer success

Value realization

Cross-functional collaboration

Tools

CRM software

Job description

Mimecast is seeking a Customer Value Manager in the UK to act as a trusted technical advisor for a portfolio of mid-market customers. You will drive adoption, map usage to outcomes, and protect renewals while collaborating with an Account Manager and Renewals Manager.

You’ll own adoption metrics, communicate value at executive level, and deliver business reviews that translate platform capabilities into measurable security outcomes for customers.