Customer Value & Adoption Manager (Cybersecurity SaaS)

Mimecast Limited; City Of London; Hybrid; GBP 44.000 - 66.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Benefits package

Zusammenfassung

Mimecast Limited is seeking a Customer Value Manager to act as the trusted technical advisor for a portfolio of mid-market accounts within a three-person pod. You will drive platform adoption, map security outcomes to business value, and own adoption health scores and customer satisfaction signals.

You will translate complex security architectures into business-level value conversations for executives, collaborate with account and renewals teams, and proactively mitigate churn while identifying

Qualifikationen

• 3–5 years in a relevant role, with 2–3 years managing mid-market or enterprise accounts.
• Experience with security-focused SaaS and email security architectures.

Aufgaben

• Drive value through adoption and utilization across a portfolio.
• Lead product adoption, activation, and platform optimization.
• Own the value narrative and adoption data for executive engagements.
• Build strong partnerships with Account Managers and Renewals Managers to drive retention and expansion.

Kenntnisse

Account management

Security SaaS

Executive communication

Stakeholder collaboration

Sales alignment

Tools

Salesforce

Jobbeschreibung

Mimecast Limited is seeking a Customer Value Manager to act as the trusted technical advisor for a portfolio of mid-market accounts within a three-person pod. You will drive platform adoption, map security outcomes to business value, and own adoption health scores and customer satisfaction signals.

You will translate complex security architectures into business-level value conversations for executives, collaborate with account and renewals teams, and proactively mitigate churn while identifying