Customer Value Architect (Hybrid, London)

Mimecast; Greater London; Hybrid; GBP 44,000 - 66,000; Full time

Job summary

Mimecast is seeking a Customer Value Manager in London to drive adoption across Email Threat Protection, HRM, Incydr, and DMARC Analyzer. You will serve as a trusted technical advisor for a portfolio of named mid-market accounts, ensuring customers realize measurable value from Mimecast’s platform.

You’ll build strong relationships with technical and executive stakeholders, translate security architecture into business outcomes, and collaborate with Account and Renewals Managers to optimize

Qualifications

• Demonstrated success managing a portfolio of mid-market or enterprise accounts in a security-focused SaaS environment.
• Working knowledge of email security architecture including Secure Email Gateways, DMARC, DKIM, SPF, and hybrid mail flow.
• Experience engaging technical administrators, CISOs, and executive level stakeholders, translating complex security into business value.

Responsibilities

• Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast’s product portfolio.
• Advance customers’ HRM maturity and link behavior to outcomes.
• Own technical and value health across your portfolio, tracking adoption depth and renewal risk.
• Quantify and communicate proof of value through adoption metrics and executive briefings.

Skills

Account management

Customer relationships

Technical advisory

Security SaaS

Tools

Salesforce

Job description

Mimecast is seeking a Customer Value Manager in London to drive adoption across Email Threat Protection, HRM, Incydr, and DMARC Analyzer. You will serve as a trusted technical advisor for a portfolio of named mid-market accounts, ensuring customers realize measurable value from Mimecast’s platform.

You’ll build strong relationships with technical and executive stakeholders, translate security architecture into business outcomes, and collaborate with Account and Renewals Managers to optimize