CXC Telemarketer

Crown Equipment Corporation; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Company pension plan

Discount scheme with UK’s brands

Health perks

Job summary

Crown Equipment Corporation is looking for a Telemarketing Representative in Birmingham. In this role, you will be the first point of contact for customers, following up on leads and scheduling appointments for sales reps. Qualified candidates should possess excellent communication skills and a good telephone manner. The position offers a competitive salary, 25 days holiday, a company pension plan, and various perks. Join a motivated team with a comprehensive training program to ensure your success.

Qualifications

• Good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Confident in using Microsoft Office.

Responsibilities

• Follow up leads primarily by phone, both new and existing companies.
• Take inbound calls and pick up live chat enquiries.
• Schedule appointments for field sales reps and maintain regular contact with customers.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns sharing new updates and features.
• Utilise LinkedIn and other platforms for targeted outreach.
• Conduct proactive cold calling within assigned territories.

Skills

Telephone manner

Communication skills

Administrative skills

Microsoft Office

Job description

Job Description

We have an exciting opportunity for a Telemarketing Representative to join our team.

You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.

Day to day you will:

• Follow up leads, primarily by phone, both new, excising and returning companies.
• Take inbound calls and pick up live chat enquiries.
• Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
• You will grow and maintain the CRM system.
• Conduct targeted telephone campaigns for product groups sharing new updates and features.
• Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
• Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.

The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards.

You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.

Qualifications

• A good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Be confident using Microsoft office – word, excel and outlook.

Benefits

A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.

Vacancy Details

• Hours of Work: Monday to Thursday – 8:00am to 4:30pm or 8:30am to 5:00pm with one hour for lunch; Friday – 8:00am to 4:00pm with one hour for lunch. Alternating shift pattern.
• Target Salary: Competitive salary package (dependent on experience).
• Holidays: 25 days holiday + Bank holidays.
• Pension: Company pension plan.
• Discount scheme with access to the best perks from some of the UK’s biggest brands.
• Tell Us Health.