CXC Telemarketer

Crown Gabelstapler GmbH & Co. KG - Deutschland; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Pension plan

25 days holiday + Bank holidays

Excellent discount scheme

Tell Us Health

Job summary

Crown Lift Trucks Ltd. is seeking a Telemarketing Representative to join our team in the UK.

You will be the first point of contact for customers interested in Crown products, calling to discuss requirements and arranging follow-up conversations with a specialist Sales Rep. Responsibilities include following up leads, handling inbound calls and live chat, scheduling appointments for field sales reps, growing and maintaining the CRM, and conducting targeted outbound campaigns.

Qualifications

• Good telephone manner and clear communication.
• Strong administrative and data-entry capabilities.
• Comfortable using Word, Excel and Outlook for daily tasks.

Responsibilities

• Follow up leads and inbound inquiries primarily by phone.
• Schedule appointments for field sales reps and update CRM with customer information.
• Conduct outbound calls to introduce Crown products and capture opportunities.
• Maintain regular contact with customers and provide information to support inquiries.
• Use LinkedIn and other networks to identify potential leads and engage them.

Skills

Telephone manner

Excellent communication skills

Strong administrative skills

Tools

Microsoft Office

Job description

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts , batteries and chargers as well as automation solutions and fleet management technologies , and warehouse solutions products and design services .

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts , batteries and chargers as well as automation solutions and fleet management technologies , and warehouse solutions products and design services .

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description

We have an exciting opportunity for a Telemarketing Representative to join our team.

You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.

Day to day you will:

• Follow up leads, primarily by phone, both new, excising and returning companies.
• Take inbound calls and pick up live chat enquiries
• Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
• You will grow and maintain the CRM system
• Conduct targeted telephone campaigns for product groups sharing new updates and features.
• Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach
• Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.

The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards.

You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.

To be considered you will need:

• A good telephone manner
• Excellent communication skills
• Strong administrative experience or transferable skills
• Be confident using Microsoft office – word, excel and outlook

What awaits you?

A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.

Vacancy Details

Hours of Work:

Monday to Thursday – 8:00am to 4:30pm or 8:30am to 5:00pm with one hour for lunch.

Friday – 8:00am to 4:00pm with one hour for lunch.

Alternating shift pattern

Target Salary:

Competitive salary package (dependent on experience)

Holidays: 25 days holiday + Bank holidays.

Pension: Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
• Tell Us Health.