CX Transformation Lead: Platform & MarTech Strategy

MRJ Recruitment; Manchester; Hybrid; GBP 90,000 - 120,000; Part time

Job summary

MRJ Recruitment is seeking an experienced CX/Communications Lead for a contract, based in Manchester hybrid-work arrangements. You will own a major transformation spanning customer data, CRM/CDP, marketing automation, journey orchestration, identity, consent and AI-driven personalisation.

Key duties include AS-IS vs TO-BE analysis, defining capabilities, leading RFPs and vendor evaluations, and driving migration while minimising business disruption to critical customer communications.

Qualifications

• Strong understanding of technology supporting marketing and transactional customer communications.
• Demonstrated experience evaluating, selecting and implementing enterprise technology platforms.
• Experience leading RFPs, vendor evaluations and technology selection programmes.
• Proven experience taking technology transformation from strategy and selection through implementation, migration and transition into BAU.
• Experience leading complex platform migrations involving data, integrations and customer journeys.
• Experience with enterprise customer communications technologies such as Salesforce, Adobe Experience Cloud or Braze.
• Experience with Salesforce Marketing Cloud, Data Cloud/Data 360 or comparable customer data technologies.
• Ability to coordinate platform selection with internal teams and external vendors.

Responsibilities

• Understand AS-IS landscape and define future requirements across Marketing, Technology, Data, Product and Operations.
• Lead platform evaluation, including RFI/RFP, demos, and technical assessments.
• Coordinate design, configuration, integrations, and data migration during implementation.
• Manage vendor selection, migration planning, and risk mitigation for business-critical communications.
• Collaborate with Head of Customer Solutions and cross-functional teams to deliver a scalable CRM/CDP ecosystem.
• Drive the migration without disrupting customer communications and BAU operations.

Skills

CRM/CDP experience

RFP leadership

Vendor evaluation

Platform migration

Marketing tech

Tools

Salesforce

Adobe Experience Cloud

Braze

Data Cloud

Data 360

Job description

MRJ Recruitment is seeking an experienced CX/Communications Lead for a contract, based in Manchester hybrid-work arrangements. You will own a major transformation spanning customer data, CRM/CDP, marketing automation, journey orchestration, identity, consent and AI-driven personalisation.

Key duties include AS-IS vs TO-BE analysis, defining capabilities, leading RFPs and vendor evaluations, and driving migration while minimising business disruption to critical customer communications.