CX Transformation Consultant: Service Excellence & AI

Capgemini Invent; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee wellbeing programs

Inclusion initiatives

Job summary

Capgemini Invent is looking for experienced consultants to join its Customer Service Transformation team in Greater London. This pivotal role combines management consulting, customer service, and technology, aimed at helping clients optimize and transform their service operations. The ideal candidate will have strong experience with CRM platforms, a successful track record in shaping customer care strategies, and the passion to drive teams and projects forward. Join Capgemini Invent and contribute to innovative solutions that empower customer engagement.

Qualifications

• Ability to transform customer journeys using technological solutions.
• Experience in supporting growth through proposals and bids.
• Experience in delivering Service and CRM operating models.

Responsibilities

• Lead transformation projects enabled by Customer Service platforms.
• Collaborate with clients to improve customer experience strategies.
• Serve as a key contact for clients ensuring clear communications.

Skills

Hands-on experience with Customer Service and CRM platforms

Successful track record in identifying opportunities

Passion for adapting to trends in Customer Care

Proven experience in designing Service and CRM strategies

Tools

Salesforce

Microsoft Dynamics

Google Dialogflow

Job description

Capgemini Invent is looking for experienced consultants to join its Customer Service Transformation team in Greater London. This pivotal role combines management consulting, customer service, and technology, aimed at helping clients optimize and transform their service operations. The ideal candidate will have strong experience with CRM platforms, a successful track record in shaping customer care strategies, and the passion to drive teams and projects forward. Join Capgemini Invent and contribute to innovative solutions that empower customer engagement.