CX Training & Knowledge Specialist Apprentice

Worcester Bosch; Worcester; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave

Company Performance Bonus

Enhanced pension contributions

Perkbox and MyBenefits access

Employee Assistance Programme

Job summary

Worcester Bosch is seeking a Customer Experience Advanced Apprentice to join the Contact Centre. You will coordinate and maintain training resources, manage knowledgebase materials, and support effective communication across Advisors and the Leadership Team.

The role emphasizes presenting and coordinating training programmes, while acting as a bridge between levels of the organisation. It is a 2-year fixed term contract based in the UK.

Qualifications

• A degree in a relevant capacity.
• Strong communication and presentation skills.
• Keen eye for detail and ability to bridge levels in the organisation.

Responsibilities

• Coordinate and maintain departmental training resources and kits.
• Organise training room availability and audit training materials.
• Maintain Knowledgebase System and Training Matrix to keep information up to date.
• Edit and coordinate the departmental newsletter and communicate with Leadership.
• Identify improvements to training programmes based on needs and support collaboration.

Skills

Communication skills

Presentation skills

Attention to detail

Bridge between levels

Education

Degree in relevant field

Tools

Microsoft Office

Job description

Worcester Bosch is seeking a Customer Experience Advanced Apprentice to join the Contact Centre. You will coordinate and maintain training resources, manage knowledgebase materials, and support effective communication across Advisors and the Leadership Team.

The role emphasizes presenting and coordinating training programmes, while acting as a bridge between levels of the organisation. It is a 2-year fixed term contract based in the UK.