Customer Experience Training Advanced Apprentice (Graduate)

Bosch Group; Worcester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Company Performance Bonus

Enhanced pension contributions

Perkbox and My Benefits access

Employee Assistance Programme

Discounts on Bosch products

Subsidised onsite café and canteen

Health & wellbeing support

Bosch Social Club membership

Policy to support growing families

Self-service training platform access

Networking opportunities across Bosch

Job summary

Worcester Bosch in Worcester, UK, is recruiting a Customer Experience Advanced Apprentice (Graduate) to join our busy Contact Centre. This 2-year fixed-term, full-time program combines training with hands-on customer interaction to develop core skills in service delivery and knowledge management.

You will coordinate and maintain training resources, organise training room availability, and keep the Knowledgebase System and Training Matrix accurate.

Qualifications

• A degree in a relevant capacity.
• Experience working in a Customer Setting.
• Experience using Microsoft Platforms.

Responsibilities

• Coordinate and maintain departmental training and resources.
• Organise training room availability and audit materials.
• Maintain the internal Knowledgebase System and Training Matrix.
• Edit and coordinate the departmental newsletter and communicate with Leadership Team.
• Promote collaboration and knowledge sharing across Advisors.

Skills

Customer setting

Microsoft platforms

Education

Degree in a relevant capacity

Tools

Microsoft platforms

Job description

Customer Experience Training Advanced Apprentice (Graduate)

• Full-time
• Legal Entity: Bosch Thermotechnology Ltd.

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re givingour customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!

Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.

In this role, you will be responsible for:

• The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.
• This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.
• The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.
• Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.

Right To Work:please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.

Our ideal candidate must have:

• A degree in a relevant capacity
• An ability to act as a bridge between different levels of the organisation

Our ideal candidate should have:

• Experience working in a Customer Setting
• Experience using Microsoft Platforms

Deadline for Applications: 06/11/2026

Expected Start Date: Early January

Please note that this date is advisory and can be flexible within reason.

Contract Duration: 2 years

Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak

Working with uscomes with the following benefits:

• 25days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!