Customer Experience Training Advanced Apprentice (Graduate)

Worcester Bosch; Worcester; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave

Company Performance Bonus

Enhanced pension contributions

Perkbox and MyBenefits access

Employee Assistance Programme

Job summary

Worcester Bosch is seeking a Customer Experience Advanced Apprentice to join the Contact Centre. You will coordinate and maintain training resources, manage knowledgebase materials, and support effective communication across Advisors and the Leadership Team.

The role emphasizes presenting and coordinating training programmes, while acting as a bridge between levels of the organisation. It is a 2-year fixed term contract based in the UK.

Qualifications

• A degree in a relevant capacity.
• Strong communication and presentation skills.
• Keen eye for detail and ability to bridge levels in the organisation.

Responsibilities

• Coordinate and maintain departmental training resources and kits.
• Organise training room availability and audit training materials.
• Maintain Knowledgebase System and Training Matrix to keep information up to date.
• Edit and coordinate the departmental newsletter and communicate with Leadership.
• Identify improvements to training programmes based on needs and support collaboration.

Skills

Communication skills

Presentation skills

Attention to detail

Bridge between levels

Education

Degree in relevant field

Tools

Microsoft Office

Job description

Job Description

We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!

Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.

In this role, you will be responsible for:

• The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.
• This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.
• The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.
• Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.

Qualifications

Right To Work:

Please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.

Our ideal candidate must have:

• A degree in a relevant capacity
• Strong communication skills
• Strong presentation skills
• A keen eye for detail
• An ability to act as a bridge between different levels of the organisation

Our ideal candidate should have:

• Experience working in a Customer Setting
• Experience using Microsoft Platforms

Additional Information

Deadline for Applications: 06/11/2026

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: Early January

Please note that this date is advisory and can be flexible within reason.

Contract Duration: 2 years

Working Hours

39 hours per week - standard working pattern of 08:00 - 17:00 Monday to Thursday and 08:00 - 16:00 Friday with a 1-hour lunchbreak

Working with us comes with the following benefits:

• 25 days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.