CX Team Member

Footlocker; Livingston; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Employee discount

Wellbeing options

Employee assistance program

Development opportunities

Job summary

Foot Locker in Livingston is seeking an enthusiastic retail team member to deliver exceptional customer experiences and drive sales on the shop floor. You will engage customers, learn product trends, and work with colleagues to meet productivity goals.

You’ll respond to customer needs with open-ended questions, share product knowledge, and contribute to a positive, inclusive work environment while flexible scheduling supports nights, weekends, and holidays.

Qualifications

• Confident and comfortable engaging customers to deliver an elevated experience.
• Initiates completion of tasks without supervision and thrives in a retail team.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Deliver sales and outstanding customer experience on the shop floor.
• Maintain personal and productivity goals while meeting store targets.
• Ask open-ended questions to assess customer needs and fit products.
• Learn and share knowledge of products and trends with customers.
• Stay aware of product knowledge and upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Customer engagement

Team collaboration

Adaptability

Communication

High energy

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customers' needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

• The Centre, Unit 97a
• City
• Livingston, West Lothian
• Postal Code
• EH54-6HR