CX Team Member

Footlocker; Telford; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount

Wellbeing program

Employee assistance

Sick pay

Head office internships

Development opportunities

Job summary

Foot Locker in the United Kingdom is looking for a friendly Sales Associate to help customers find the perfect athletic sneakers and apparel. You will engage with shoppers, share knowledge about the latest styles, and work with the team to deliver a great in-store experience in Telford.

You should enjoy talking to customers, stay flexible for nights and weekends, and be motivated to hit personal and store productivity goals while contributing to a positive, inclusive store environment.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customers' needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Retail experience

Customer engagement

Self-motivation

Flexible schedule

Product enthusiasm

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customers' needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

The Telford Centre

City

Telford (Birmingham)

State/Province

UK

Postal Code

TF3-4BL