CX Team Member

Footlocker; Gateshead; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30–50%

WellHub wellbeing options

Employee Assistance Program

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker Gateshead is seeking a customer-focused Sales Assistant to deliver an excellent in-store experience. You will chat with customers about athletic sneakers and apparel, learn product trends, and work with teammates to meet personal and store goals.

Ideal candidates are enthusiastic, motivated to help customers, and flexible to cover nights, weekends, and holidays. Join a team that values collaboration and customer service in a fast-paced retail environment.

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through enthusiasm for interacting with customers and athletic products.
• Initiates completion of tasks or activities without supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products and teaming up with co-workers to provide excellent sales service.
• Delivering sales, outstanding customer experience, and meeting operational expectations.
• Maintaining personal and productivity goals.
• Connects with every customer by asking open-ended questions to assess needs.
• Ability to learn and share product knowledge and trends to fit customer needs.
• Maintains awareness of all product knowledge and current trends.
• Contributes to a positive and inclusive work environment.

Skills

Customer engagement

Communication

Team player

Self-motivated

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Metrocenter, Un.1.7 & B15

City

Gateshead, Tyne And Wear

State/Province

UK

Postal Code

NE11-9YG