CX Strategy Lead – Adobe Personalisation Programme

Project Blackbook; Greater London; Hybrid; Confidential; Full time

Job summary

Project Blackbook in London is seeking an independent Customer Experience (CX) Consultant for a 3-month contract to lead a CX workstream on a major Adobe transformation programme for a large supermarket.

The role focuses on audience strategy, stakeholder facilitation, and programme planning to deliver personalised customer experiences at scale, with a day rate of 400–500 GBP inside IR35 and likely extension.

Qualifications

• Independent consultant with CX strategy experience.
• Total Experience (TX) experience also relevant for CX workstreams.
• Confident facilitator with strong stakeholder management skills.
• Proven experience leading consulting workstreams and programme planning.

Responsibilities

• Lead a CX workstream, likely focused on audience strategy.
• Facilitate workshops and shape solutions across complex business challenges.
• Build and drive programme plans supporting Adobe implementation and personalisation.

Skills

CX strategy

Stakeholder management

Facilitation

Programme planning

Job description

Project Blackbook in London is seeking an independent Customer Experience (CX) Consultant for a 3-month contract to lead a CX workstream on a major Adobe transformation programme for a large supermarket.

The role focuses on audience strategy, stakeholder facilitation, and programme planning to deliver personalised customer experiences at scale, with a day rate of 400–500 GBP inside IR35 and likely extension.