Customer Experience (CX) Consultant - Contract role

Project Blackbook; Greater London; On-site; Confidential; Full time

Job summary

Project Blackbook in London is seeking an independent Customer Experience (CX) Consultant for a 3-month contract to lead a CX workstream on a major Adobe transformation programme for a large supermarket.

The role focuses on audience strategy, stakeholder facilitation, and programme planning to deliver personalised customer experiences at scale, with a day rate of 400–500 GBP inside IR35 and likely extension.

Qualifications

• Independent consultant with CX strategy experience.
• Total Experience (TX) experience also relevant for CX workstreams.
• Confident facilitator with strong stakeholder management skills.
• Proven experience leading consulting workstreams and programme planning.

Responsibilities

• Lead a CX workstream, likely focused on audience strategy.
• Facilitate workshops and shape solutions across complex business challenges.
• Build and drive programme plans supporting Adobe implementation and personalisation.

Skills

CX strategy

Stakeholder management

Facilitation

Programme planning

Job description

Role: Customer Experience (CX) Consultant - Contract role

Consulting Seniority: Consultant - Senior Manager

Day rate: £400-£500 inside IR35

Project duration: 3 months with likely extension

Location: Hybrid in London

We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.

Tasks

• Lead a CX workstream, likely focused on audience strategy


• Facilitate workshops and shape solutions across complex business challenges


• Build and drive programme plans supporting Adobe implementation and personalisation

Requirements

• An independent consultant


• Strong CX strategy experience; Total experience (TX) experience also relevant


• Confident facilitator with strong stakeholder management skills


• Proven experience leading consulting workstreams and programme planning