Customs Process Administrator

APM Terminals; Derby; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking logistics leader as a Customs Process Administrator, where your skills will drive the transformation of customs services. This role offers a unique opportunity to engage with a diverse team and work on innovative solutions that enhance the customer experience. You will be responsible for coordinating customs processes, ensuring compliance, and fostering strong relationships with stakeholders. With extensive training and support, you will play a vital role in improving productivity and delivering exceptional service. If you are ready to make a significant impact in a global environment, this is the perfect opportunity for you.

Benefits

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Retailer discounts

Employee Assistance Program

Qualifications

• Extensive training in customs legislation and foreign trade.
• Strong customer orientation and team support skills.

Responsibilities

• Coordinate customs services from order acceptance to clearance.
• Ensure timely completion of Import & Export declarations.
• Maintain first-class business relationships with customers.

Skills

HM Revenue & Customs knowledge

Descartes customs systems

Destin8/CNS Compass

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Visio

Microsoft PowerPoint

Microsoft Teams

Microsoft SharePoint

Strong customer-facing skills

Team engagement

Ability to work under pressure

Job description

Customs Process Administrator

Apply locations GBDER01 - Derby - Plot 5 Segro Logistics Park, East Midlands Gateway posted on Posted 8 Days Ago job requisition id R131814

Think Global, Work Local with Maersk Customs Service! (f.d. KGH Customs Services)

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services offer global reach and local expertise to help customers navigate customs processes and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services are constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this?

The Customs Process Administrator (CPA) is responsible within a team to coordinate and organise the full range of customs services, starting with order acceptance, registering the order, collecting all relevant documents until the release of goods and customs clearance.

A CPA will receive extensive internal and external training as well as online training for customs legislation and foreign trade, as well as daily support.

Main tasks and responsibilities

1. Ensure timely and accurate completion of all Import & Export declarations and Transit Movements.
2. Ensure timely and accurate delivery of all financial activities relevant to CHB.
3. Collate and present data reports to Management, Customer, Internal Stakeholders, Compliance and Implementation Teams.
4. Ensure all Operating Manuals are reviewed regularly and updated where required.
5. Ensure that work carried out complies with standards as defined in the Operating Manuals.
6. Ensure the Quality Assurance Procedures are up to date and clearly reflect current working practices.
7. Continuously identify waste in processes, delivering improvements which will positively impact productivity levels.
8. Ensure that all HMRC/statutory requirements are met or exceeded.
9. Maintain a first-class business relationship with all customers and internal stakeholders.
10. Support all growth initiatives and actively participate in creating innovative solutions.
11. Be an active team member who will exchange knowledge and expertise.
12. Proactively lead or actively participate in Customs related projects.
13. Ensure training is completed to allow you to cover all accounts.
14. Engender team spirit and staff engagement.

Knowledge/ Skills required

Technical Skills:

1. HM Revenue & Customs knowledge to include classification, reclaims, websites.
2. Descartes customs systems.
3. Destin8/CNS Compass.
4. Other Government systems and applications (Port Health, DEFRA etc.).
5. Microsoft applications: Word, Excel, Access, Visio, PPT, Teams, SharePoint.

Soft Skills:

1. Strong customer-facing and interaction skills with a high level of customer orientation.
2. Team engagement and support.
3. The ability to work under pressure to deadlines.
4. Support and live company values.

What we offer:

• 25 days annual leave with the option to buy or sell 5 days.
• Annual bonus and pension scheme.
• Family-friendly benefits and retailer discounts through our partner Benekits.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
• Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options.

#LI-SM2 #LI-HYBRID

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.