Senior Business Process Administrator

Air Liquide; Birmingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Senior Business Process Administrator to enhance their Back Office operations. This role involves ensuring the efficient execution of business processes and providing exceptional customer service support. The ideal candidate will thrive in a target-driven environment, showcasing strong communication and problem-solving skills. Join a diverse and inclusive team that values innovation and offers opportunities for professional growth. Be part of a collaborative workplace where your contributions will make a real impact.

Qualifications

• Experience in a Back Office environment with customer service focus.
• Proven ability to manage customer accounts and invoices.

Responsibilities

• Facilitate execution of business processes in Customer Services.
• Support invoicing and manage customer requests efficiently.

Skills

Communication Skills

Problem-Solving

Target-Driven Work

Google Suite

Microsoft Office Suite

ERP SAP

Job description

Senior Business Process Administrator

Apply locations: United Kingdom, Birmingham | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R10067515

How will you CONTRIBUTE and GROW?

We are seeking an enthusiastic Senior Business Process Administrator to assist the reliable and timely execution of transversal business processes in a Back Office environment, based at our offices in Alpha Tower, Birmingham City Centre.

1. Facilitating reliable execution of transversal business processes in a Customer Services Back Office environment.
2. Ensuring business process performance (accuracy, speed of execution, output quality) is within acceptable parameters.
3. Supporting the Invoicing Team with customer services, including creating, downloading, and outsourcing customer invoices.
4. Handling customer requests related to Purchase Orders and copy invoices.
5. Creating customer accounts in ERP system promptly and accurately.
6. Making timely and accurate amendments to customer accounts in ERP system.
7. Monitoring multiple Customer Service inboxes to address a wide range of queries.
8. Executing Back Office Customer Service Administration tasks in a target-driven environment.

Are you a MATCH?

1. Confident and clear communication skills.
2. Logical problem-solving ability.
3. Ability to work under pressure in a target-driven environment.
4. Experience with Google Suite (including Sheets).
5. Experience with Microsoft Office Suite.
6. Experience working with ERP SAP (essential).

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Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures worldwide.

We welcome applications from all qualified individuals, regardless of background. We believe diversity fosters innovation, allows talent to flourish, and creates an engaging environment for success in a changing world.

About Us

We are a world leader in gases, technologies, and services for Industry and Health.

Through our passionate and diverse team, we leverage energy and environmental transition, healthcare changes, and digitization to deliver greater value to stakeholders.

Join us for a stimulating experience with opportunities for learning and development in an open, collaborative, and respectful environment.

Discover your professional journey at Air Liquide here!