Senior Business Process Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Business Process Administrator to enhance their Back Office operations. This role involves facilitating business processes, supporting the invoicing team, and managing customer inquiries in a dynamic environment. The ideal candidate will demonstrate strong problem-solving skills and effective communication, ensuring high performance in customer service tasks. Join a diverse and inclusive workplace that values innovation and collaboration, where your contributions will make a significant impact on the team's success.

Qualifications

• Experience in a Back Office environment with a focus on customer service.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Facilitate execution of business processes in a Customer Services Back Office.
• Support invoicing tasks and manage customer requests efficiently.

Skills

Customer Service

Problem Solving

Communication Skills

Time Management

Attention to Detail

Tools

Google Workspace

Microsoft Office Suite

ERP SAP

Job description

Job Title: Senior Business Process Administrator

We are seeking an enthusiastic Senior Business Process Administrator to assist in the reliable and timely execution of transversal business processes in a Back Office environment, based at our offices in Alpha Tower, Birmingham City Centre.

How will you CONTRIBUTE and GROW?

1. Facilitating reliable execution of transversal business processes in a Customer Services Back Office environment.
2. Ensuring business process performance (e.g., accuracy, speed, output quality) is within acceptable parameters.
3. Supporting the Invoicing Team with customer service tasks, including creating, downloading, and outsourcing customer invoices.
4. Dealing with customer requests related to purchase orders and copy invoices.
5. Creating and amending customer accounts accurately and promptly in the ERP system.
6. Monitoring multiple Customer Service inboxes to address a wide range of queries.
7. Executing Back Office Customer Service Administration tasks in a target-driven environment.
8. Maintaining confident and clear communication skills.
9. Applying logical problem-solving abilities.
10. Working effectively under pressure in a target-driven environment.
11. Utilizing experience with Google Workspace (including Sheets) and Microsoft Office Suite.
12. Working with ERP SAP system (essential).

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures worldwide.

We welcome applications from all qualified individuals, regardless of background. We believe diversity fosters innovation and helps us succeed in a changing world.

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