Customs Implementation Consultant

Maersk; Felixstowe; On-site; GBP 60,000 - 90,000; Full time

Job summary

Maersk is seeking an experienced Customs Implementation Consultant to lead onboarding of new customers and deliver complex customs implementations across the UK. You will manage projects end-to-end, engage with stakeholders, design processes, and enable digital onboarding to ensure a superior customer experience.

The role emphasizes cross-functional collaboration, operational excellence, and delivering measurable improvements in customs operations while maintaining Maersk’s service standards.

Qualifications

• Proven ability to lead customs implementation projects end-to-end.
• Strong stakeholder engagement across multiple functions.
• Experience documenting SOPs and implementation plans.
• Track record of driving process improvements in logistics or trade.

Responsibilities

• Lead customs implementation projects from initiation through handover.
• Deliver projects in line with Maersk methodologies and timelines.
• Coordinate cross-functional teams across Commercial, Product, Ops, Digital and Customer Success.
• Manage risks, dependencies, actions and governance for successful outcomes.
• Provide regular updates and executive reports to customers and internal stakeholders.
• Ensure seamless handover to operations with documentation and readiness reviews.

Skills

Project management

Stakeholder management

SOP design

Process improvement

Digital enablement

Customer relationships

Cross-functional teamwork

Communication

Problem solving

Job description

Join Maersk and Help Shape the Future of Global Trade

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation, technology, and a relentless focus on customer success, we are transforming the way global trade moves across the world.

With more than 100,000 colleagues across 130 countries, we are committed to creating an inclusive workplace where diversity, collaboration, and continuous learning drive our success. As we continue to grow our Customs Services business, we are looking for an experienced Customs Implementation Consultant to lead the successful onboarding of new customers and support the delivery of complex customs implementations across the UK.

This is a highly visible role that combines project management, stakeholder engagement, operational excellence, and customer relationship management.

What You'll Be Doing

As a Customs Implementation Consultant, you will be responsible for ensuring new customers are successfully transitioned into Maersk's Customs Services operation whilst delivering an exceptional customer experience throughout the implementation journey.

Project & Implementation Management

• Lead and manage customs implementation projects from initiation through to operational handover.

• Deliver projects in line with Maersk implementation methodologies, customer requirements, and agreed timelines.

• Coordinate cross-functional teams including Commercial, Product, Operations, Digital, and Customer Success stakeholders.

• Manage project risks, dependencies, actions, and governance to ensure successful implementation outcomes.

• Provide regular project updates and executive-level reporting to customers and internal stakeholders.

• Ensure seamless handover of implemented solutions to operational teams, including process reviews, documentation, and readiness assessments.

Customer & Stakeholder Management

• Act as the primary point of contact for customers throughout the implementation lifecycle.

• Build and maintain strong relationships with customers and internal stakeholders.

• Ensure customer requirements are understood, documented, and translated into operational processes.

• Manage stakeholder expectations while balancing commercial, operational, and customer objectives.

Process Design & Operational Excellence

• Develop, document, and implement Standard Operating Procedures (SOPs) and implementation plans.

• Drive continuous improvement initiatives that increase efficiency, enhance service delivery, and reduce operational complexity.

• Support re-engineering of customer processes and identify opportunities to improve the customer experience.

• Promote a culture of operational excellence and best practice across customs operations.

Systems & Digital Enablement

• Support systems implementations, application demonstrations, and digital onboarding activities.

• Partner with Maersk's Digital and Technology teams to deliver customer system requirements.

• Act as the liaison between customers, commercial teams, operations, and technology stakeholders to ensure successful delivery of technical solutions.

• Support user adoption, training, and process compliance across new implementations.

Business Growth & Capability Building

• Support new business opportunities by ensuring operational readiness and implementation feasibility.

• Deliver training, coaching, and knowledge transfer to operational teams as required.

• Ensure customer-specific processes are clearly communicated and embedded within operational teams.

What We're Looking For

• Proven project management experience within Customs, Freight Forwarding, Logistics, International Trade, or Supply Chain environments.

• Demonstrated experience managing complex customer implementations, onboarding projects, or operational change programmes.

• Strong stakeholder management skills with the ability to influence across multiple business functions and seniority levels.

• Experience developing and implementing operational processes and Standard Operating Procedures.

• Strong customer-facing experience with a customer-first mindset.

Skills & Competencies

• Excellent project planning, organisation, and execution skills.

• Strong communication, presentation, and relationship-building capabilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills with a focus on delivering solutions.

• High levels of accountability, ownership, and attention to detail.

• Ability to work independently while collaborating effectively within a matrix organisation.

Preferred Qualifications

• Experience with Continuous Improvement, Lean, Operational Excellence, or Business Process Improvement methodologies.

• Exposure to systems implementations, digital transformation, or workflow automation projects.

• Knowledge of customs operations, compliance requirements, and international trade processes.

• Understanding of project governance, risk management, and change management practices.

Why Join Maersk?

At Maersk, you'll join a global organisation that is transforming logistics and international trade through innovation and technology. We offer:

• The opportunity to work on strategic customer implementations with global impact.

• Exposure to industry-leading customs and logistics solutions.

• A collaborative, inclusive, and diverse working environment.

• Ongoing development and career growth opportunities.

• The chance to make a real difference in how global trade moves around the world.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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