Customs Process Administrator

Damco Spain SL; East Midlands; On-site; GBP 26,000 - 38,000; Full time

Job summary

Maersk is seeking a Customs Process Administrator to support a key customer across UK operations. You will prepare and submit customs declarations, ensuring HMRC compliance and accurate duty/VAT calculations.

You’ll work in a fast-paced customs team, building strong relationships with customers and internal stakeholders while delivering high-quality service and learning new processes. Training on Maersk systems is provided as needed.

Qualifications

• About 12 months+ experience in customs operations or administration.
• Understanding of customs declarations, documentation and legislation.
• Experience using customs systems and CHED declarations (desirable).
• Strong MS Excel, Outlook and Word skills with attention to detail.

Responsibilities

• Prepare and submit accurate customs declarations in line with HMRC regulations.
• Review customs documentation for completeness before submission.
• Process CHED and IPAFFS declarations where applicable.
• Calculate Duty, VAT and pass-through costs, identifying anomalies.
• Ensure activities are completed within agreed service levels.
• Build strong working relationships with customers and internal stakeholders.
• Support customs clearance activities while maintaining compliance with legislation.
• Act as a key contact for designated customer accounts, monitoring workloads.
• Share knowledge and support colleagues across the customs team.
• Contribute to continuous improvement initiatives and team learning.

Skills

MS Office

Attention to detail

Communication skills

Prior customs experience

Multitasking

Tools

Customs systems

CHED declarations

Job description

At Maersk, we're transforming global logistics by connecting the world through simplified supply chains. As a Customs Process Administrator, you'll play an essential role in ensuring goods move efficiently across borders while maintaining full compliance with UK customs regulations.

Working within a dedicated customs team supporting a key customer, you'll be responsible for preparing and processing customs declarations accurately and on time, helping to deliver an exceptional customer experience while ensuring compliance with HMRC and company standards.

What you'll be doing

• Prepare and submit accurate customs declarations in line with HMRC regulations and internal procedures.
• Review customs documentation to ensure completeness before submission.
• Process CHED and IPAFFS declarations where applicable.
• Calculate Duty, VAT and pass-through costs, identifying anomalies where appropriate.
• Ensure customs activities are completed accurately and within agreed service levels.
• Build strong working relationships with customers and internal stakeholders.
• Support customs clearance activities while maintaining compliance with customs legislation.
• Act as a key contact for designated customer accounts, monitoring workloads and ensuring continuity of service.
• Share knowledge and support colleagues across the customs team.
• Contribute to continuous improvement initiatives and customs-related projects.
• Take ownership of your own learning and development while supporting team knowledge sharing.

What we're looking for

We're looking for someone with previous customs experience who enjoys working in a fast-paced operational environment and has a keen eye for detail.

You'll ideally have

• Around 12 months or more experience in customs operations or customs administration.
• Good understanding of customs declarations, customs documentation and customs legislation.
• Experience using customs systems.
• Experience with CHED declarations (desirable but not essential).
• Strong Microsoft Office skills, particularly Outlook, Excel and Word.
• Excellent attention to detail and accuracy.
• The ability to manage multiple priorities and meet deadlines.
• A collaborative approach with strong communication skills.
• A positive attitude and willingness to learn new systems and processes.
• While we'll provide full training on Maersk's internal systems, previous customs knowledge is the key requirement for success in this role.

What success looks like:

• Delivering customs declarations accurately and on time.
• Maintaining full compliance with HMRC legislation and customer requirements.
• Meeting operational KPIs and service levels.
• Building strong relationships with customers and colleagues.
• Contributing to continuous improvement and operational excellence.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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