Customs Coordinator — 24/7 Shift & Driver Support

Getlink; Hythe; Vor Ort; GBP 34.000 - 42.000; Vollzeit

Zusammenfassung

Getlink seeks a Customs Coordinator based at Folkestone Services to process customs documentation accurately and provide friendly customer service to drivers. The role blends administrative duties with on-site support, ensuring compliance with site procedures and customs processes.

The successful candidate will handle documentation in designated systems, assist drivers with queries, and liaise with Border Force and other agencies.

Qualifikationen

• Previous administrative and customer service experience.
• Knowledge of customs procedures and/or experience working with customs systems is desirable
• Strong attention to detail and the ability to process information accurately.
• Confident using computer systems and able to learn new software and processes quickly.
• Excellent verbal and written communication skills, with the confidence to communicate effectively with colleagues, external organisations, and drivers.

Aufgaben

• Ensure all customs documentation is accurately entered into the designated customs systems.
• Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures.
• Follow processes using relevant software
• Guide drivers through payment options and troubleshoot issues with payment terminals.
• Undertake seals checks when necessary
• Liaise with Border Force and other government departments
• Finalising files in a timely manner
• Report any systems issues / incidents
• Report any accidents, security breaches, or health & safety concerns.
• Work with on-site security contractors
• Liaise with all parties relevant for on-site examination
• Follow all safety procedures when entering the lorry park, including wearing appropriate PPE.
• Provide support with customs declaration completion
• Undertake audit of on-site arrivals

Kenntnisse

Administrative experience

Customer service experience

Attention to detail

Communication skills

Computer literacy

Tools

Customs software

Jobbeschreibung

Getlink seeks a Customs Coordinator based at Folkestone Services to process customs documentation accurately and provide friendly customer service to drivers. The role blends administrative duties with on-site support, ensuring compliance with site procedures and customs processes.

The successful candidate will handle documentation in designated systems, assist drivers with queries, and liaise with Border Force and other agencies.