Customs Coordinator

Getlink; Hythe; On-site; GBP 34,000 - 42,000; Full time

Job summary

Getlink seeks a Customs Coordinator based at Folkestone Services to process customs documentation accurately and provide friendly customer service to drivers. The role blends administrative duties with on-site support, ensuring compliance with site procedures and customs processes.

The successful candidate will handle documentation in designated systems, assist drivers with queries, and liaise with Border Force and other agencies.

Qualifications

• Previous administrative and customer service experience.
• Knowledge of customs procedures and/or experience working with customs systems is desirable
• Strong attention to detail and the ability to process information accurately.
• Confident using computer systems and able to learn new software and processes quickly.
• Excellent verbal and written communication skills, with the confidence to communicate effectively with colleagues, external organisations, and drivers.

Responsibilities

• Ensure all customs documentation is accurately entered into the designated customs systems.
• Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures.
• Follow processes using relevant software
• Guide drivers through payment options and troubleshoot issues with payment terminals.
• Undertake seals checks when necessary
• Liaise with Border Force and other government departments
• Finalising files in a timely manner
• Report any systems issues / incidents
• Report any accidents, security breaches, or health & safety concerns.
• Work with on-site security contractors
• Liaise with all parties relevant for on-site examination
• Follow all safety procedures when entering the lorry park, including wearing appropriate PPE.
• Provide support with customs declaration completion
• Undertake audit of on-site arrivals

Skills

Administrative experience

Customer service experience

Attention to detail

Communication skills

Computer literacy

Tools

Customs software

Job description

Salary: Circa £38,000 plus an attractive benefits package

Candidates must be available to work a 24/7 rotating shift pattern, including days, nights and weekends.

Based at Folkestone Services, the Customs Coordinator is responsible for processing customs documentation accurately and efficiently, while providing a professional and helpful service to drivers using our facilities. The role combines customs administration with face-to-face customer service, providing assistance to drivers while ensuring customs processes and site procedures are followed accurately.

Key Responsibilities

Ensure all customs documentation is accurately entered into the designated customs systems

Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures.

Follow processes using relevant software

Guide drivers through payment options and troubleshoot issues with payment terminals.

Undertake seals checks when necessary

Liaise with Border Force and other government departments

Finalising files in a timely manner

Report any systems issues / incidents

Report any accidents, security breaches, or health & safety concerns.

Work with on-site security contractors

Liaise with all parties relevant for on-site examination

Follow all safety procedures when entering the lorry park, including wearing appropriate PPE.

Provide support with customs declaration completion

Undertake audit of on-site arrivals

Job requirements

Previous administrative and customer service experience.

Knowledge of customs procedures and/or experience working with customs systems is desirable

Strong attention to detail and the ability to process information accurately.

Confident using computer systems and able to learn new software and processes quickly.

Excellent verbal and written communication skills, with the confidence to communicate effectively with colleagues, external organisations, and drivers, including individuals whose first language is not English.