Customs Clearance Specialist: End-to-End, Day/Night Shifts

HR GO Group; Dover; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

HR GO Group is seeking a skilled Customs Clearance Clerk for its Dover operation. The role covers end-to-end customs clearance activities, handling import/export documentation, and ensuring compliant, on-time processing within a rolling 7:00–19:00 and 19:00–07:00 rota.

The successful candidate will join a fast-paced team supporting time-critical freight through Dover, with emphasis on accuracy, compliance, and effective coordination with hauliers and customers.

Qualifications

• Proven experience in Customs Clearance/Customs Admin (import/export).
• Strong understanding of customs processes and compliance requirements.
• Excellent attention to detail and documentation handling.

Responsibilities

• Produce and check Customs and supporting documentation to ensure compliant, on-time clearance
• Ensure all entries are completed accurately in Customs software and internal systems
• Provide responsive support to internal teams, customers and authorities, resolving queries efficiently
• Work closely with hauliers, suppliers and external stakeholders to keep freight moving
• Monitor live shipment activity and take ownership of exceptions to minimise disruption
• Maintain strong knowledge of current Customs procedures and compliance requirements
• Collaborate with the wider team to deliver a seamless end-to-end clearance process

Skills

Customs clearance

Documentation

Attention to detail

Communication

Shift rotation

Job description

HR GO Group is seeking a skilled Customs Clearance Clerk for its Dover operation. The role covers end-to-end customs clearance activities, handling import/export documentation, and ensuring compliant, on-time processing within a rolling 7:00–19:00 and 19:00–07:00 rota.

The successful candidate will join a fast-paced team supporting time-critical freight through Dover, with emphasis on accuracy, compliance, and effective coordination with hauliers and customers.