Customs Clerk & Customer Key Account Manager

Noble Recruiting; Chelmsford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Noble Recruiting Limited in Chelmsford, Essex, is seeking an experienced Customs Clerk to join a small, personable team and to be cross-skilled to support Sales with internal support and Key Account management!

The role covers EU, UKI and international shipments, with responsibility for customs docs, liaison with freight forwarders, and managing customer orders from placement to delivery while maintaining records.

Qualifications

• Good working knowledge of customs procedures for day-to-day shipments.
• Understanding of commodity/HS codes, customs valuation and declarations.
• Confident and professional communication with stakeholders at all levels.
• Diligent, accurate, with an excellent eye for detail.
• Willingness to learn and develop customs knowledge over time.

Responsibilities

• Support customs requirements for EU, NI and international shipments.
• Prepare and review customs documents for accuracy and follow-up.
• Liaise with freight forwarders, couriers and agents on queries.
• Maintain customs records and documentation for audits.
• Provide general customer and sales support and process orders/quotes.
• Manage customer orders from placement to delivery, updating on changes.

Skills

Customs procedures knowledge

HS codes understanding

Stakeholder communication

Attention to detail

Willingness to learn

Job description

Customs Clerk & Customer Key Account Management

Chelmsford, Essex

Monday - Friday's, with an earlier finish at the end of the week!

Salary: Negotiable depending on experience

Permanent Position, Office based role.

This wonderful and dynamic position is offering the opportunity for an experienced Customs Clerk to join a small and personable team and to be fully trained/cross-skilled to support Sales with internal support and Key Account management!!

Responsibilities

• Supporting customs requirements for EU, Northern Ireland and international shipments.


• Preparing and reviewing customs documentation, for accuracy and completeness and follow up with the relevant internal or external parties.


• Liaising with freight forwarders, couriers and customs agents regarding customs queries and shipments.


• Maintaining customs records and supporting documentation for audit purposes.


• Provide general customer and sales support, including handling incoming calls, processing customer orders and quotations, issuing order confirmations, and supporting the External Sales Team.


• Manage customer orders from placement through to delivery, including checking prices and lead times, confirming delivery dates, monitoring overdue/unconfirmed orders, and keeping customers updated on changes.


• Manage stock and despatch activities, including booking in trailers, processing stock receipts, delivery notes and location transfers, monitoring forward orders, preparing goods for despatch, and managing stock movements.


• Manage stock purchasing and availability, including maintaining standard and customer-specific stock levels, running MRP, and ensuring appropriate buffer stock is maintained.


• Maintain accurate customer and supplier master data, including pricing information, within the internal system used.


• Liaise with transport companies regarding deliveries, transit damage, lost goods, collections and returns.


• Manage designated key accounts, including orders, stock levels, shipments, pricing and returns.


• Liaise with Accounts regarding customer credit limits and invoice queries, ensuring uninsured goods are not despatched; process credit card payments for proforma and spares customers and raise credit notes where required.


• Liaise with the Service, Warehouse and Technical Departments to assist with identifying customer deliveries where parts may subsequently have failed.


• Maintain accurate filing and records of sales orders, goods-in documentation, invoices and other relevant records.

Experience/Skills we are looking for

• Good working knowledge of customs procedures, with a practical understanding of import and export requirements for day-to-day shipments


• Good understanding of commodity/HS codes, customs valuation, country of origin and customs declarations.


• Confident and professional manner communicating to stakeholders on various levels.


• Diligent and accurate, with an excellent eye for detail.


• A willingness to learn and develop their customs knowledge as the role progresses. Developing knowledge and experience in more complex customs procedures, compliance and audit requirements.


• Own transport is essential due to the location of the company.

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion