Customs Clearance Clerk

HR GO Group; Dover; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

HR GO Group is seeking a skilled Customs Clearance Clerk for its Dover operation. The role covers end-to-end customs clearance activities, handling import/export documentation, and ensuring compliant, on-time processing within a rolling 7:00–19:00 and 19:00–07:00 rota.

The successful candidate will join a fast-paced team supporting time-critical freight through Dover, with emphasis on accuracy, compliance, and effective coordination with hauliers and customers.

Qualifications

• Proven experience in Customs Clearance/Customs Admin (import/export).
• Strong understanding of customs processes and compliance requirements.
• Excellent attention to detail and documentation handling.

Responsibilities

• Produce and check Customs and supporting documentation to ensure compliant, on-time clearance
• Ensure all entries are completed accurately in Customs software and internal systems
• Provide responsive support to internal teams, customers and authorities, resolving queries efficiently
• Work closely with hauliers, suppliers and external stakeholders to keep freight moving
• Monitor live shipment activity and take ownership of exceptions to minimise disruption
• Maintain strong knowledge of current Customs procedures and compliance requirements
• Collaborate with the wider team to deliver a seamless end-to-end clearance process

Skills

Customs clearance

Documentation

Attention to detail

Communication

Shift rotation

Job description

Customs Clearance Clerk

Job Reference: FJ-thjt2

Logistics Distribution and Supply Chain Dover, Kent £29000 - £32000 per annum Permanent

Customs Clearance Clerk - Dover | Permanent | £29,000-£32,000 (DOE) | Rolling rota (7:00am-7:00pm / 7:00pm-7:00am)

Ready to join a fast-paced customs operation supporting time-critical freight movements through Dover. If you're detail-driven, confident with customs documentation, and thrive in a team that keeps goods moving compliantly and efficiently, this could be your next step.

We're looking for an experienced Customs Clearance Clerk to support end-to-end clearance activity, working a rolling rota across days and nights.

Key responsibilities

• Produce and check Customs and supporting documentation to ensure compliant, on-time clearance
• Ensure all entries are completed accurately in Customs software and internal systems
• Provide responsive support to internal teams, customers and authorities, resolving queries efficiently
• Work closely with hauliers, suppliers and external stakeholders to keep freight moving
• Monitor live shipment activity and take ownership of exceptions to minimise disruption
• Maintain strong knowledge of current Customs procedures and compliance requirements
• Collaborate with the wider team to deliver a seamless end-to-end clearance process

Required experience & skills

• Proven experience in a Customs Clearance/Customs Admin role (import/export)
• Strong understanding of customs processes and compliance requirements
• Excellent attention to detail and confidence working with documentation and systems
• Clear communicator with a calm, solutions-focused approach under pressure
• Able to work a rolling rota including 12-hour day/night shifts

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.

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Contact us:

• Email: [e-mail]
• Call: 01233 722 401