Customs Admin Assistant (Harwich) — Onboarding & Docs

DSV - Global Transport and Logistics; Tendring; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Enhanced annual leave

Salary sacrifice cycle scheme

Employee counselling

Company pension with life cover

Job summary

DSV – Global transport and logistics in Harwich is seeking a Customs Administrative Assistant to support the customs team. The role focuses on onboarding customers and handling ongoing requirements related to customs clearance and shipment services.

Ideal candidates have strong organisational skills, are reliable, punctual, and able to work in a busy administrative environment. Training will cover system usage and customs processes.

Qualifications

• Experience with Microsoft Office programs (Outlook & Excel).
• Ability to work independently and as part of a team.
• Entry level knowledge of customs and a willingness to learn.
• Clear written and verbal communication skills.
• Reliable, punctual, and well-organised.
• Ability to learn new systems and software quickly.
• Strong time management skills.

Responsibilities

• Communicate via emails and phone calls, delivering good customer service.
• Ensure Direct Representation agreements are completed, signed, and valid before submitting customs declarations.
• Create customer profiles on our system for customs declarations.
• Request debtor accounts for new customers to enable billing of customs charges.
• Run reports in Microsoft Excel.
• Monitor and manually raise VAT and DUTY invoices for timely delivery to customers.
• Assist the 4th division customs team to ensure documents are correct for customs clearance.

Skills

Customer service

Team player

Time management

Independent worker

Clear communication

Tools

Microsoft Excel

Microsoft Outlook

Job description

DSV – Global transport and logistics in Harwich is seeking a Customs Administrative Assistant to support the customs team. The role focuses on onboarding customers and handling ongoing requirements related to customs clearance and shipment services.

Ideal candidates have strong organisational skills, are reliable, punctual, and able to work in a busy administrative environment. Training will cover system usage and customs processes.