Customer Service Advisor FTC

Quickline Communications; Brighton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension 5%/5%

Health Cashback Scheme

25 days annual leave + holidays

Birthday leave

Life Assurance

Discount scheme

Free parking

Lunch & Learns

Social events

Awards program

Job summary

Quickline Communications is seeking a Customer Service Advisor for a 12-month fixed term contract based onsite at Willerby, Hull. The role focuses on delivering outstanding customer interactions, resolving queries efficiently, and supporting strategies to improve satisfaction and retention.

You will work in a fast-paced environment with a professional telephone manner, strong IT skills, and solid time management to meet performance targets and contribute to a positive customer experience.

Qualifications

• Experience in a customer service or contact centre environment preferred.
• Strong communication skills and a professional telephone manner.
• Ability to resolve queries and handle escalations effectively.
• Good IT literacy and attention to detail.

Responsibilities

• Handle customer interactions and ensure issues are resolved promptly.
• Take ownership of queries and aim for first-contact resolution.
• Assist with escalated enquiries and complaints to improve retention.
• Support initiatives to enhance customer satisfaction and NPS metrics.

Skills

People skills

Telephone manner

IT proficiency

Time management

Tools

Microsoft 365

Job description

We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Customer Service Advisor (12month Fixed Term Contract)

This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.

Here’s why you’ll love this role...

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every Customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Here’s why you’ll be great in this role...

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

The benefits...

• Pension - 5% employer / 5% employee contribution.
• Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular 'Lunch & Learns'
• Social Events - Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Please note: You must have the right to work in the UK in order to be successfully appointed to this role