Customer Team Member

TN United Kingdom; York; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Team Members to join their vibrant team. This role offers a unique opportunity to engage with customers, ensuring their needs are met while promoting a positive shopping experience. With a commitment to inclusivity, the company values diversity and offers a supportive environment for growth. Enjoy fantastic benefits like a generous holiday allowance, a pension scheme with employer contributions, and access to virtual healthcare services. If you're passionate about customer service and eager to be part of a community-focused organization, this role is perfect for you.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% contributions

31 days holiday (pro-rata for part-time)

Access to Wagestream

Virtual healthcare services

24/7 employee assistance service

Paid training and support

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Excellent people skills to build positive relationships.

Responsibilities

• Provide friendly service, prioritizing customer needs.
• Support colleagues to enhance the shopping experience.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Job description

Join Our Team at Co-op!

We are looking for Customer Team Members to join our friendly team at Co-op. When you join us, you'll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working Pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Details to be discussed at interview. Full, paid training is provided. You can apply for this role using your mobile device — no CV needed!

What You'll Do

• Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
• Support your colleagues to solve problems and enhance the shopping experience.
• Ensure the store remains safe and compliant, including stock management, pricing, and temperature checks.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Support community involvement through participation in activities and events.

Ideal Candidates Will Have

• A genuine care for customer and member needs.
• Excellent people skills and the ability to build positive relationships.
• A positive attitude towards change and problem solving.
• Flexibility to work various shifts.

Why Work at Co-op?

• 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream, a money management app for early pay access.
• 31 days of holiday, including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors with discounts and vouchers.
• Paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We celebrate diversity and are committed to creating inclusive environments where everyone can reach their full potential. We welcome applications from all backgrounds, including those with disabilities. We are part of the Disability Confident scheme and will make reasonable adjustments during the recruitment process. When you apply, you will be asked if you'd like to be considered under this scheme.