Customer Team Member

TN United Kingdom; Huddersfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Kunden-Teammitglieder, die Teil eines freundlichen Teams werden möchten. In dieser Rolle bieten Sie erstklassigen Kundenservice, helfen beim Auffüllen von Regalen und tragen zur Sauberkeit des Geschäfts bei. Sie profitieren von attraktiven Vorteilen wie einem großzügigen Urlaubsanspruch, einem Rentensystem mit Arbeitgeberbeiträgen und Zugang zu virtuellen Gesundheitsdiensten. Wenn Sie leidenschaftlich daran interessiert sind, das Einkaufserlebnis zu verbessern und positive Beziehungen zu Kunden aufzubauen, ist dies die perfekte Gelegenheit für Sie, Teil einer fairen und unterstützenden Gemeinschaft zu werden.

Benefits

30% Rabatt auf Co-op Produkte

10% Rabatt auf andere Marken

Pensionsplan mit bis zu 10% Arbeitgeberbeiträgen

31 Tage Urlaub

Virtuelle Gesundheitsdienste

24/7 Mitarbeiterunterstützungsdienst

YuLife App für gesunde Verhaltensweisen

Bezahlte Schulung

Zugang zu Wagestream

Fahrrad-Leasing-Programm

Qualifications

• Gute zwischenmenschliche Fähigkeiten zur Pflege positiver Beziehungen.
• Flexibilität, um verschiedene Schichten zu arbeiten.

Responsibilities

• Freundlicher und aufmerksamer Service für Kunden.
• Sicherstellen, dass der Laden sicher und konform ist.
• Unterstützung der lokalen Gemeinschaft durch Aktivitäten.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösung

Job description

Job Description for Customer Team Member at Co-op

Working pattern:

Varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the Role

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages.

Our Values and Support

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to help you through various life events, including bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and improve the shopping experience.
3. Ensure the store is safe and compliant, with correct stock, pricing, and conditions.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support the local community through involvement in activities and events.

Ideal Candidate

• Genuinely cares for customers and members’ needs.
• Possesses great people skills to build positive relationships.
• Has a positive approach to change and problem-solving.
• Is flexible to work various shifts.

Why Join Co-op?

• 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for earning a percentage of your pay as you earn.
• 31 days of holiday, including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors with discounts and vouchers.
• Paid training and support for personal development and career progression.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We value diversity and welcome applications from everyone. We strive to create inclusive environments where colleagues can reach their full potential. We make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to qualified disabled candidates. Please let us know if you need adjustments during the recruitment process.