Multilingual Customer Services Team Member (French/German speaking)

TN United Kingdom; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a rapidly growing retailer of musical instruments as a Multilingual Customer Services Team Member in York. This role involves engaging with Scandinavian-speaking customers, providing expert advice, and ensuring an excellent online shopping experience. The company values innovation and offers a supportive environment for personal development. Enjoy benefits like a product discount scheme, health assistance, and a relaxed workplace culture. If you have a passion for music and customer service, this is the perfect opportunity for you!

Benefits

Product discount scheme

Health Assured Employee Assistance Programme

On-site café and bar

Development opportunities

Cycle to work scheme

Enhanced maternity & paternity pay

Relaxed dress code

Coffee facilities

Qualifications

• Excellent written and verbal skills in English and a Scandinavian language.
• Some customer service experience is preferred.

Responsibilities

• Communicate with Scandinavian-speaking customers via calls and emails.
• Provide expert advice on musical instruments and resolve inquiries.

Skills

Multilingual communication (English and Scandinavian)

Customer service experience

Microsoft Office skills

Knowledge of musical instruments

Telephone manner

Reliability

Interest in music

Job description

Multilingual Customer Services Team Member (French/German speaking), York

Client: Gear4music

Location: York, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: cfe4052a9de2

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

We are accepting applications from Danish, Norwegian, or Swedish speaking candidates.

Our Story

Gear4music is a rapidly growing retailer of musical instruments and equipment, passionate about providing an excellent online shopping experience. We are a community of music enthusiasts dedicated to innovation and improvement, seeking talented individuals to join our team.

Your role

You will communicate effectively with Scandinavian-speaking customers, providing friendly and professional advice on musical instruments and audio-visual products. Your daily activities will include:

• Answering inbound calls and emails from customers
• Providing expert advice on products
• Resolving challenging customer inquiries and escalating issues when necessary
• Becoming a valued member of our Customer Service team

Skills and Experience

We welcome applications from diverse backgrounds. If you are excited about this role, apply even if you don’t meet every requirement. Our ideal candidate:

• Is multilingual with excellent written and verbal skills in English and a Scandinavian language (Danish, Norwegian, or Swedish) at C1/C2 level
• Has confidence and an exceptional telephone manner
• Has some customer service experience
• Is computer literate with good Microsoft Office skills
• Has a good knowledge of musical instruments and equipment (beneficial)
• Is reliable and committed to providing excellent service
• Is highly communicative
• Has an interest and appreciation of music

Position based at our York head office, working hours are 8am to 4:30pm, Monday to Friday, with occasional Sundays.

What we offer

Join a talented team and enjoy development opportunities, clear objectives, and wellbeing focus. Benefits include:

• Product discount scheme
• Health Assured Employee Assistance Programme
• On-site café and bar
• Development opportunities and regular reviews

Additional benefits:

• Cycle to work scheme
• Enhanced maternity & paternity pay
• Relaxed dress code and coffee facilities