Customer Team Member

TN United Kingdom; Kingston upon Hull; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Team Members to join their friendly team in Kingston upon Hull. This role involves providing exceptional service to customers, assisting with various store tasks, and contributing to a positive shopping experience. With a focus on community and inclusivity, the company offers comprehensive training, generous benefits including discounts on products, and support for employee well-being. If you have a passion for helping others and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Wagestream - money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app for healthy behavior rewards

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and great people skills.
• Flexibility to work varied shifts and a positive approach to change.

Responsibilities

• Provide friendly service and maintain store safety.
• Support colleagues and participate in community activities.

Skills

Customer Service

Problem Solving

Communication Skills

Team Collaboration

Job description

Social network you want to login/join with:

Customer Team Member, Kingston upon Hull

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Client:

Co-op

Location:

Kingston upon Hull, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

33e8da5a6eed

Job Views:

3

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Provide friendly and thoughtful service – respond to queries, promote Co-op products and Membership, and ensure a great shopping experience.
• Work collaboratively to support your store colleagues in solving problems for customers and members.
• Maintain store safety and legality – keep shelves stocked, ensure prices, dates, and temperatures are correct.
• Assist in introducing new products and services – share experiences and support team learning.
• Support your local community – participate in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers.
• Full, paid training and support for your development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. When you apply, please indicate if you'd like consideration under this scheme. We will also ask if you need any reasonable adjustments during the recruitment process.