Customer Team Member

TN United Kingdom; Walsall; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits as a Customer Team Member at a renowned convenience store chain. In this role, you will be instrumental in creating a positive shopping experience, greeting customers warmly, and efficiently processing their purchases. Your contributions will directly impact sales and customer satisfaction. Join a forward-thinking company that values its employees and offers a supportive culture, generous benefits, and opportunities for personal and professional growth. This is a chance to be part of a dynamic team in a fast-paced environment where your efforts will be recognized and rewarded.

Benefits

Generous staff discount

Holiday, Maternity and Paternity leave

Free Tea & Coffee

Wellbeing support

Company Pension Scheme

Company Life Insurance

Qualifications

• Experience in a similar role is preferred, focusing on customer service and sales.
• Ability to follow instructions with attention to detail and contribute ideas.

Responsibilities

• Greeting customers and assisting with inquiries to enhance their shopping experience.
• Maintaining store operations, including stock management and cleanliness.

Skills

Customer Service

Attention to Detail

Teamwork

Cash Handling

Sales Techniques

Education

Previous experience in retail

Job description

Customer Team Member (SPAR 18+), Walsall Manor Hospital, West Midlands.

Min 16 Hours P/W - possibly more hours when the store needs.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the Walsall Manor Hospital store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi-diverse culture.
• Gain hands-on experience in a high volume, fast paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and Rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.