Customer Team Member

TN United Kingdom; Skipton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Team Member and be part of a team that values excellent service and community engagement. In this role, you will provide thoughtful support to customers, assist in bakery operations, and ensure a safe and enjoyable shopping experience. With flexible shifts and full training provided, this position is perfect for those who enjoy interacting with people and are eager to contribute to a positive store environment. Embrace the opportunity to grow and make a difference in your community while enjoying a range of benefits and support for your well-being.

Benefits

31 days holiday, including bank holidays

Pension scheme with up to 10% employer contribution

Access to virtual healthcare services

30% discount on all products

Market-leading wellbeing policies

Support for life events

Wagestream

YuLife

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Excellent people skills and ability to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Assist in-store bakery operations and ensure a great shopping experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Job description

Job Description for Customer Team Member at Co-op

Join our team as a Customer Team Member at Co-op! We are looking for friendly, motivated individuals to provide excellent service and support in our stores. No CV needed—apply easily via your mobile device.

Working Pattern:

1. 5 varied shifts over 7 days, including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
2. Role includes working in our in-store bakery.

Full paid training is provided. Applicants must be aged 18 or over due to working hours before 6am or after 10pm.

Benefits:

• 31 days holiday, including bank holidays
• Pension scheme with up to 10% employer contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co-op products, plus additional discounts on other brands
• Market-leading policies supporting your physical, mental, and financial wellbeing
• Support for life events such as bereavement, pregnancy loss, fertility treatment, and menopause
• Additional benefits like Wagestream, YuLife, cycle-to-work scheme, and more

Role Responsibilities:

1. Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership.
2. Assist in-store bakery operations and ensure a great shopping experience.
3. Support colleagues to solve problems and support store operations.
4. Ensure store safety and legality, including stock management and price accuracy.
5. Introduce and support new products and services.
6. Engage with the local community through store activities and events.

Ideal Candidate:

• Genuine care for customer and member needs.
• Excellent people skills and ability to build positive relationships.
• Positive attitude towards change and problem-solving.
• Flexibility to work various shifts.

Our Commitment to Inclusion:

We value diversity and are committed to building inclusive teams. Reasonable adjustments are available for applicants with disabilities, and we participate in the Disability Confident scheme. We welcome applications from everyone.