Customer Team Member

TN United Kingdom; Burry Port; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Kunden-Teammitglieder, die Teil eines freundlichen Teams werden möchten. In dieser Rolle bieten Sie exzellenten Service, unterstützen Ihre Kollegen und tragen zur Sicherheit und Sauberkeit des Geschäfts bei. Mit einem Fokus auf Fairness und Unterstützung für das Wohlbefinden der Mitarbeiter bietet das Unternehmen eine Vielzahl von Vorteilen, darunter eine großzügige Urlaubsregelung, Schulungen und Rabatte auf Produkte. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

30% Rabatt auf Co-op Produkte

10% Rabatt auf andere Marken

Pensionsplan mit bis zu 10% Arbeitgeberbeitrag

31 Tage Urlaub

Virtuelle Gesundheitsdienste

24/7 Mitarbeiterhilfe

Wagestream-App

Volle bezahlte Schulung

Zugang zu Rotas über das Handy

Fahrrad-Leasing-Programm

Qualifications

• Echtes Interesse an den Bedürfnissen von Kunden und Mitgliedern.
• Ausgezeichnete zwischenmenschliche Fähigkeiten zur Beziehungspflege.

Responsibilities

• Freundlicher Kundenservice an der Kasse und im Laden.
• Regale auffüllen und für Sauberkeit sorgen.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy great benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern:

Varied shifts including afternoons, late evenings until 11pm (store closing), and weekends. The specific shifts will be discussed at the interview. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to assist you through various life events.

What you'll do

1. Provide friendly and thoughtful service, responding to customer queries, championing Co-op products and Membership, and ensuring a great shopping experience.
2. Support your store colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and compliant by stocking shelves properly, and maintaining accurate prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues to promote learning.
5. Support the local community by participating in various activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
8. Full, paid training and dedicated support for your personal development and career progression.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We are committed to inclusive environments where colleagues can reach their full potential. We celebrate differences and aim for our teams to reflect the communities they serve. If you have a disability, we can make reasonable adjustments during the recruitment process. We are part of the Disability Confident scheme, offering an interview to disabled candidates who meet the minimum criteria. When you apply, you will be asked if you'd like to be considered under this scheme and if you require any reasonable adjustments during the recruitment process.