Customer Team Member

JR United Kingdom; Wales; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player seeks dedicated Customer Team Members to enhance customer experiences at their convenience store. This role involves providing exceptional service, ensuring store safety, and supporting the local community. With flexible shifts and a commitment to inclusivity, this position offers a supportive environment for personal growth. Enjoy perks like a generous discount on products, a pension scheme, and comprehensive health services. Join a team that values fairness and community, making a real difference in customers' lives.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Wagestream app for accessing pay

Rotas shared three weeks in advance

Qualifications

• Genuine care for customers and members.
• Great people skills and the ability to build positive relationships.

Responsibilities

• Provide friendly service, responding to customer queries.
• Ensure the store is safe and legal—stock shelves properly.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Job description

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Job Description

Closing date: 07-05-2025

Customer Team Member

Location: Convenience Store at Former Highways Depot, Hay Road, Talgarth, LD3 0AW

Pay: £12.30 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:30pm), and weekends, to be discussed at interview. This role will include work on our Post Office Counters.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we focus on fairness and community. We support your physical, mental, and financial wellbeing, and offer policies to help through life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

• Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, supporting the Post Office counter, and ensuring a great shopping experience.
• Support your colleagues to solve problems and improve everyone's day.
• Ensure the store is safe and legal—stock shelves properly, check prices, dates, and temperatures.
• Help introduce new products and services, sharing experiences with colleagues.
• Support the local community by participating in activities and events.

This job would suit people who have

• A genuine care for customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a portion of your pay as you earn it.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Paid training and support for personal development and career growth.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive, where colleagues can reach their full potential. We celebrate differences and reflect our communities.

If you have a disability, we can make reasonable adjustments in our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria.

We will ask if you'd like to be considered under this scheme when you apply. During the recruitment process, we will inquire if you need adjustments to participate.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you’ll complete two online assessments, taking about 20 minutes.