Customer Team Member

TN United Kingdom; Port Talbot; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Member, where you'll provide exceptional service and support in a vibrant retail environment. Enjoy a range of benefits including a generous holiday allowance, a pension scheme with employer contributions, and access to virtual healthcare services. This role offers flexibility with varied shifts and the opportunity for personal development through paid training. Be part of a diverse team that values inclusivity and community involvement, while making a positive impact on customer experiences every day.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with employer contributions

Access to Wagestream for pay management

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and great people skills.
• Positive attitude towards change and the ability to solve problems.

Responsibilities

• Providing friendly service and responding to customer queries.
• Supporting store colleagues to improve the shopping experience.

Skills

Customer Service

Problem-Solving

Flexibility

Communication Skills

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll enjoy amazing benefits including 31 days holiday, a pension with up to 10% contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

Working pattern:

1. 5 varied shifts over 7 days, including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Details to be discussed at interview.
2. Role includes working in our in-store bakery.
3. Full, paid training provided.
4. No CV needed; applications can be made using your mobile device.
5. Must be aged 18 or over, as the role involves working before 6am or after 10pm.

Key responsibilities:

1. Providing friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and supporting the in-store bakery.
2. Supporting store colleagues to solve customer problems and improve the shopping experience.
3. Ensuring store safety and legality by maintaining stock levels, accurate pricing, and proper storage conditions.
4. Introducing new products and services, sharing experiences to help team learning.
5. Supporting community involvement through participation in activities and events.

Ideal candidates will have:

1. A genuine care for customer and member needs.
2. Great people skills and the ability to build positive relationships.
3. A positive attitude towards change and problem-solving.
4. Flexibility to work various shifts.

Why choose Co-op?

1. 30% discount on Co-op products and 10% on other brands (20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Access to Wagestream for pay management.
4. 31 days of holiday, including bank holidays (pro-rata for part-time).
5. Virtual healthcare services for you and your family.
6. 24/7 employee assistance service.
7. YuLife app for health rewards.
8. Paid training and career development support.
9. Rotas shared three weeks in advance.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We welcome applications from everyone and are committed to diversity and inclusion. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When you apply, you can indicate if you'd like to be considered under this scheme and if you need any adjustments during the recruitment process.