Customer Team Member

TN United Kingdom; Bolton; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking dedicated Customer Team Members to join their friendly team. This role offers a unique opportunity to provide excellent service while being part of a supportive work environment. With flexible shifts and comprehensive training, you will engage with customers, promote products, and contribute to community activities. Enjoy attractive benefits including a generous holiday allowance, a pension scheme, virtual healthcare services, and discounts on products. If you have a passion for customer service and a positive attitude, this opportunity is perfect for you!

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Wagestream app for accessing pay

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app for healthy behaviors

Full, paid training

Rotas shared three weeks in advance

Cycle-to-work scheme

Qualifications

• A genuine care for customers and members' needs.
• Great people skills and the ability to build positive relationships.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service, prioritizing customer needs.
• Ensure the store is safe and compliant—stocking shelves and checking prices.
• Get involved in community activities and events.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing with market-leading policies to help you through various life events.

What you'll do

1. Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
2. Support your store colleagues to solve problems and improve the shopping experience.
3. Ensure the store is safe and compliant—stocking shelves, checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Get involved in community activities and events.

This job would suit people who have

1. A genuine care for customers and members' needs.
2. Great people skills and the ability to build positive relationships.
3. A positive attitude towards change and problem-solving.
4. Flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream app for accessing a percentage of your pay as you earn.
4. 31 days of holiday, including bank holidays (pro-rata for part-time).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife app rewarding healthy behaviors with discounts and vouchers.
8. Full, paid training and support for your development and career growth.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When you apply, you’ll be asked if you’d like to be considered under this scheme and if you need any adjustments during the recruitment process.