Customer Team Leader: Lead Store Ops & Community Impact

CO-OP; Wolverhampton; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% store discount

Pension contributions up to 10%

36 days holiday (pro-rata)

Full training and career development

Flexible access to pay as you earn it

GP access 24/7

Job summary

CO-OP is looking for a Customer Team Leader to manage a small store team, covering duties on the shop floor, tills, and possibly post office or bakery services. You will drive great service, stock accuracy, and community engagement while promoting Co-op membership.

The role is part-time (16 hours per week) with regular overtime, permanent contract, and a focus on flexible shifts including weekends. You’ll be supported by full training and a comprehensive benefits package.

Qualifications

• Leadership experience preferred.
• Ability to lead by example and inspire a small team.
• Experience in retail, merchandising or team management (not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Passion for people and leadership

Flexible leadership

Retail merchandising or team mgmt

Job description

CO-OP is looking for a Customer Team Leader to manage a small store team, covering duties on the shop floor, tills, and possibly post office or bakery services. You will drive great service, stock accuracy, and community engagement while promoting Co-op membership.

The role is part-time (16 hours per week) with regular overtime, permanent contract, and a focus on flexible shifts including weekends. You’ll be supported by full training and a comprehensive benefits package.