Customer Team Leader

Co-op Group; Thanet District; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading local retail cooperative in the UK is looking for a Customer Team Leader to deliver excellent service and manage a team. This role involves leading in the store, ensuring safety and operational efficiency while providing support to the store manager. Candidates should have strong customer service and leadership skills, alongside the ability to work flexible shifts. The position offers a competitive wage, 36 days holiday, and various employee benefits, including a 10% pension contribution and virtual healthcare services.

Benefits

36 days of holiday

30% discount on products

Pension scheme with up to 10% contributions

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team.
• Great people skills to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop your team's capabilities through coaching.
• Ensure the store remains safe and fully operational.
• Lead the store in the absence of the store manager.
• Support local community initiatives.

Skills

Customer service skills

Leadership abilities

Organisational skills

Problem-solving skills

Flexibility to work different shifts

Job description

Customer Team Leader
Location: 94 High Street, Broadstairs, CT10 1JJ
Pay: £13.99 per hour
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings, afternoons, late evenings and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.