Customer Team Leader

TN United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Team Leader, where you'll lead a dedicated team in providing exceptional service. This role offers a supportive environment with full training, flexible shifts, and a range of benefits including generous holiday, a pension scheme, and discounts on products. You'll play a vital role in managing store operations, coaching team members, and engaging with the community. If you're passionate about customer care and team development, this is an exciting opportunity to grow your career in a collaborative and inclusive workplace.

Benefits

36 days holiday

10% pension contribution

30% discount on products

Virtual healthcare services

Wagestream access

Employee assistance service

Cycle-to-work scheme

YuLife rewards app

Qualifications

• Strong people skills and a genuine care for customer needs.
• Ability to lead a team while supporting them on the shop floor.

Responsibilities

• Provide friendly service while managing store operations.
• Coach and develop team members to foster an inclusive culture.
• Ensure store safety and operational compliance.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Organizational Skills

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – give friendly, welcoming, easy, helpful, and thoughtful service every day, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure that the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
5. Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
6. Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
7. Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
3. Great people skills, with the ability to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work a range of different shifts.

Why Co-op?

1. Full, paid training and dedicated support for your personal development and career progression.
2. 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
6. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.