Endoscopy Admin Team Lead (Band 3) - Endoscopy Team Lead - University Hospitals of North Midlan[...]

University Hospitals of North Midlands NHS Trust; Stafford; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Endoscopy Team Lead to join their dynamic team. This role offers a unique opportunity to work in a challenging yet rewarding environment, providing essential services to patients and staff. The ideal candidate will possess excellent communication skills, the ability to manage their workload effectively, and a caring approach towards patient care. With a commitment to staff development and a flexible working environment, this position is perfect for those looking to make a significant impact in the healthcare sector. Join a forward-thinking organization that values its workforce and strives for excellence in patient care.

Benefits

Flexible Working Hours

Development Packages

Work-Life Balance Options

Qualifications

• Good standard general education GCSE and above maths/English.
• Experience in customer service and NHS organization.

Responsibilities

• Support reception staff and manage waiting lists effectively.
• Work flexibly to meet targets and provide front line service.

Skills

Customer Service Experience

Communication Skills

Ability to Work Under Pressure

Data Quality Knowledge

Education

GCSE Maths and English

NVQ in Business Studies

Tools

Microsoft Packages

iPortal

Careflow

Job description

Main area Endoscopy Team Lead Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (37.5 - 7 day service Monday to Sunday, 8am to 8pm. This role is primarily based at County Hospital, Stafford, however the role is hybrid and on occasion will have working days at Royal Stoke Hospital, Newcastle-under-Lyme.) Job ref 205-7051012-A

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site County Hospital Town Stafford Salary £24,625 - £25,674 pa pro rata Salary period Yearly Closing 15/05/2025 23:59

Band 3

Job overview

The Endoscopy Department is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff.

The successful applicants will be working in a challenging environment requiring a high level of flexibility which may involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.

Main duties of the job

The Endoscopy Directorate is looking for a flexible, hardworking and enthusiastic individual willing to become a member of an industrious team providing a front line service to patients and staff.

The successful applicants will be working in a challenging environment requiring a high level of flexibility which will involve some evening and weekend working. Excellent communication skills and the ability to work accurately and efficiently under pressure and tight time constraints are required. You must be able to manage your own workload whilst having the ability to work as part of a team. You will be required to show empathy, and have a caring and pleasant approach to the role.

The role involves working to support the reception staff and the department to achieve our targets which are list utilisation, waiting lists management, 2ww, Routine/urgent diagnostics, planned and surveillance targets.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Education and qualifications

• Good standard general education GCSE and above maths/English
• NVQ Business studies or equivalent

Experience

• Experience in a customer service environment
• Experience in an NHS organisation
• Experience using a range of IT systems - Microsoft Packages, iPortal, Careflow
• Supervisory – Team leader experience

Skills, ability and knowledge

• Knowledge of Data Quality
• Ability to work in a high pressured environment and meet deadlines.
• To have knowledge of Receptions and managing them.

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Naomi Goodwin Job title Operational Service Manager Email address [e-mail] Telephone number 01782 676184 Additional information

For any enquiries, please contact:

Naomi Goodwin - Operational Service Manager

Telephone Number:- 01782 676184