Client Support Team Leader

Oculus Legal Group; Colchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Client Support Team Leader to join their dynamic team in Colchester. This role offers the opportunity to lead a team focused on client onboarding and compliance with crucial regulations. The firm prides itself on its supportive work environment and excellent career prospects, making it an ideal place for professionals looking to thrive in the legal sector. If you have a strong background in client support, AML, and KYC, and are committed to exceptional service, this position could be your next great opportunity.

Benefits

Generous holiday allowance

Salary exchange pension scheme

Life assurance

Income protection

Health cash plan

Employee assistance programme

Qualifications

• Proven experience supervising a client support or onboarding team.
• Strong background in AML, CDD, and KYC procedures.

Responsibilities

• Supervise the Client Support Team ensuring high standards in client onboarding.
• Oversee client due diligence processes and maintain compliance with regulations.

Skills

Client Support Supervision

AML Procedures

KYC Regulations

Communication Skills

Attention to Detail

Job description

Client Support Team Leader

Start Date:

ASAP (Full-time, office based: 9:00am – 5:30pm)

Salary:

Competitive, depending on experience

Location:

Colchester

Benefits:

Outstanding benefits package, including generous holiday allowance, salary exchange pension scheme, life assurance, income protection, health cash plan, and employee assistance programme.

The Opportunity:

A highly respected and fast-growing law firm, with multiple offices across Essex and Suffolk, is looking for an experienced Client Support Team Leader to join their team. The firm is part of a prestigious global alliance of independent professional firms, offering excellent career prospects and a supportive working environment.

Role Overview:

The successful candidate will be responsible for supervising the Client Support Team, ensuring a high standard of client onboarding and compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. You will oversee client due diligence (CDD) processes and provide leadership, guidance, and support to the team.

You’ll work closely with the Client Support Manager to maintain compliance with internal policies and regulatory requirements, ensuring that client onboarding is handled efficiently and professionally.

What We're Looking For:

• Proven experience supervising a client support or onboarding team.
• Strong background in AML, CDD, and KYC procedures — experience in a legal or financial services environment preferred.
• Exceptional communication skills and attention to detail.
• Ability to thrive in a fast-paced, busy environment.
• Commitment to delivering outstanding client service.